UPM Sucks Customer Reviews and Feedback

From Everything.Sucks

UPM-Kymmene Oyj is a Finnish forest industry company. UPM-Kymmene was formed by the merger of Kymmene Corporation with Repola Oy and its subsidiary United Paper Mills Ltd in 1996.

An employee mentioned, "At UPM-Kymmene they need a Customer Service Manager that cares about customers & actually train it's employees. No room for advancement."


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"Will buy a Mill and shut it down as they did with Madison, maine."

Sales Manager says

"Hubris on the part of Finnish managment. Assume that best practices in Europe would also apply to North America without alloting for customer and employee preferences. Some management team members are in over their head."

Current Employee - Anonymous Employee says

"Co-operation btw functions, salary, career development opportunities, working facilities"


"Business is not going well"

Former Employee - Customer Service Representative says

"They need a Customer Service Manager that cares about customers & actually train it's employees. No room for advancement."


"There main office is in Finland so you get very little say in how processes are run. Basically have to do everything there way even if it doesn't make sense locally."


"Not enough time provided to complete all assigned tasks for work. Employee's work long hours (they are compensated) but you will never have a point were you feel as though you are caught up with work."

Former Employee - Human Resources Manager says

"Declining industry revenues have led to several years of cost-cutting by the global part in Finland. Many of the hard workers do not get appropriate recognition (either monetary or non-monetary) for all their ."

Current Employee - Chemistry Technician says

"Career development and capacitation course"

Former Employee - General Manager says

"Has very little loyalty towards employees"

picker (Former Employee) says

"bullying, long hours, and the bosses talk to you like muck off their shoe, Don't go there disgusting the way they treat you. As much dust as you can get down of your lungs,going homeall the ex cons are in there waiting for you"

Chemist (Current Employee) says

"Bad management rampant. Hopless red tape. I won't recommend that any bother even applying. Worst decision ever was coming here. Please go somewhere else."

General Manager (Former Employee) says

"Wouldn't recommend employment with this company to my worst enemy. A complete disaster.pays well, good benefitsperceived negative association with this company, could adversly affect customer relationships, could impact future employment"

Rewind Operator (Former Employee) says

"they change your scheduled work hours frequently with little notice. they changed from working 12 hr shifts to a crazy 8 schedule. the 12 hr shifts were for example week 1 work day hours mon-thurs 6-6..week 2 7 days off straight..week 3 fri-mon night hours 6 pm-6 am..week 4 go back to days..now they changed it to mon & tues 7am-7 pm..wed & thurs 11 pm-7 am..yes, you get the weekend off but they also make mandatory OT all the time..no lifethe people you work withmanagement"

Operaattori (Former Employee) says

"Loistava työpaikka josta tuli vähemmän loistava! 1980 luvun lopulla työ oli mielekästä ja työntekijöiden kesken vallitsi harmonia ja välittäminen. 2000 luvulla kaikki muuttui päinvastaiseksi.LiikuntapaikatKiristys ja kuristus"

Organizzazione eventi e gestione contatti (Former Employee) says

"Che ci sia la possibilità di esprimersi da solo ma anche con una sqaudra. Non ho mai avuto problemi a prendermi delle responsabilità.orari regolariscarsa organizzazione"

3rd Year Adult Apprentice Plumber/Gas fitter (Former Employee) says

"I have found working for this business that is inexperienced in the training of apprentices. Communication skills and attitude towards other workers leaves a lot of room for improvement.had a jobshocking attitude of managment"

Operator (Current Employee) says

"Very little positive feedback but plenty of negative feedback from management. Extremely difficult/rare to get time off when you want it. Market is steadily declining and new employee wages and benefits have been slashed dramatically."

Quality Picker (Former Employee) says

"I found this job at UPM through a course and was asked to attend an induction day which would include a trial hour on the line. Little did I expect to be thrown straight into a 12 hour shift with no idea what I was meant to do and a bare minimum of preperation into health and safety procedures. I was treated like a number or a cog in the works rather than a person and even the supervisors treated me with derision when I didn't know what I was meant to be doing instead of helping me out. The conditions of the working area were very cramped and claustrophobic and dirty. I immediately knew this was not the place for me, and sadly, due to a combination of poor conditions and woeful management I am no longer interested in UPM or factory work in general. The one positive was that the salary was reasonably high.Reasonably High Salary.Poor Management, Poor working conditions"

Graduate Research Assistant (Former Employee) says

"I spent my PhD at UPM and there were few people to help and guide, most of the time the lecturers were not available and students lost many hours of their day in waiting to meet their supervisors."

Process Tester (Former Employee) says

"We made super calendar paper and the market for this type of paper diminished. UPM Madison mill was closed due to lack of orders. Being retrained in a career of my choice was presented to me. I choose to attend MHCC in Gresham, Oregon and obtain the Cyber security, Networking and Database Development AAS degree.It's nice to have a paycheck coming in every week.I worked alone all the time. Wasn't part of a team."

Portfolio Manager (Former Employee) says

"Demanding, busy. Multi tasking, and changing paths in mid-stream was a typical day. Co-workers were wonderful, a family environment. Management worked along side employees. Although the work was stressful the office offered an environment where you could laugh, bounce ideas around, and vent when needed without being judged. This company is no longer in business."

Freelance Film Work (Former Employee) says

"Very stressful and fast-paced on and off film sets, however a flexible schedule is a plus. Not always steady pay/income/jobs, which makes paying bills somewhat nervewracking at times."

Becario (Former Employee) says

"Satisfecho, trabajo normal como becario toma de decisiones y hacer apuntes"

Manager Logistique service clientèle (Former Employee) says

"J'y suis restée 26 ans avec changements de postes évolutifs."

Quality picker (Former Employee) says

"I'd get there at ten to six in the morning/night at about seven we would go up to the plant and go to our selected area's then start picking and finish at five to seven. On a thursday we would do a clean down to clean the whole plant down. I learned more about recyceling and what happen's to it. Management was good, My co-workers where great to get along with and had a good laugh on and off shift. The hardest part of the job was getting the quality pick's that you need. The most enjoyable part of the job was having a joke with my co-workers.Good moneyLong hours, Not enough breaks"

Prosessioperaattori (Current Employee) says

"Ilmapiiri omassa vuorossa on hyvä ja esimies oikein hyvä ja luotettava. Näyttää että monilla on ongelmia tässä asiassa, lähinnä johdon puolella. Työpäivät menevät mukavasti. Olen oppinut paljon paineensietokykyä, rehellisyyttä ja työssä erilaisia toimintatapoja. Työn hankalin osa näyttäytyy vielä keskeneräisten toimintatapojen muodostumisessa sekä prosessisäätöjen keskeneräisyytenä. Työssä saa nauttia ongelmien pähkäilystä, hyvistä työtovereista, työaikamuodosta, palkasta.Esimies ja työkaveritEi työruokailua"

Picker (Former Employee) says

"A workday included getting into work for 7am picking on a line for 2-3 hour periods. With 3 breaks inbetween each period. Shifts were 4 on 4 off. Co-workers were brilliant to work with, always had a laugh.Long hours"

Machine Shop Operator (Former Employee) says

"working at a warehouse was a good job i learned a lot from machine operating, quality control, assistant foreman, shipping and receiving, loading and unloading trucks. thanks to that company i got a lot of experience."

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